Contact Us

We know how important it is for you to be able to contact us, so we’ve tried to make it as easy as possible. We’ve given you several options, so you can choose when and how you wish to get in touch.

Before contacting us, why not check our Quick Help section to see whether your answer is listed in our FAQ’s.

Contacting us by email

Please review the query types below and use the link which is most appropriate to your enquiry.

It is usual for our help desk to respond to your email queries within 24 hours. However during our busy season (September – February) we do ask for up to 5 days to respond.

Order Tracking

orders@presentsdirect.com
Please be aware that we ask for up to 28 days for delivery and items may arrive separately. If you still have not received your full order after this time, please supply the item code and description.

Payments and Refunds

payments@presentsdirect.com
If you have paid by Credit/Debit card we only charge you once an item has been despatched. Charges will appear separately on your statement. If you have returned a parcel for a refund, please allow up to 14 days for this to be processed. We will contact you to confirm we have received your goods.

Returning Goods

returns@presentsdirect.com
You may return an item within 14 days of receipt for a full refund. Returned parcels remain the customer’s responsibility until received by us. Please allow 14 days for a refund. Please ensure you include details of the item code and reason for the return.

Cancelling an Order

cancellations@presentsdirect.com
If you decide to cancel an order please inform us of the item code and description. Please note that some items are delivered direct from our suppliers so although we will endeavour to cancel your order your request maybe too late. In such an instance we will ask you to return the item to us. Please include item code and description and details of query.

Change of Address

address@presentsdirect.com
If you have moved home or we have incorrect details for you please complete including previous details and new address.

Product Information

information@presentsdirect.com
If you are seeking further information on a product outside of the details included in the product description in our catalogue/on our website. Please include item code and description and details of your query.

Remove from Mailing

mailings@presentsdirect.com
Please give full information including details of which catalogue. Please be aware that we process our mailings in advance and so you may still receive further catalogues until this request is processed.

Contact us by Telephone

Enquiry Line – 0871 855 2205

If you have any questions about your order, please call this number between the hours of 9.00am and 9.30pm Monday to Thursday and 9.00am to 5.30pm on Fridays.

Order Line – 0844 482 2804 (24/7)

We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date and card security number handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website

Contact us by Post

You may wish to send your enquiry or order to us via the post. In either case, the address is as shown below. If you are placing an order, simply print out your completed order form and enclose your credit card details, postal order or cheque made payable to Presents Direct:

Presents Direct,
Cotswold House,
1 Crompton Road,
Groundwell,
Wiltshire
SN25 5AW

Contact us by Fax

Enquiries or orders can also be sent by fax. If it is an order you wish to place please include your credit card details. Please also include your telephone number in case of any transmission or legibility problems.

Fax Number – 0844 482 1105