About Us

Find the perfect gift here at Presents Direct. Choose from Private-Label Wines with fully customised labels, perfect gift sets, tempting treats for food lovers, exquisite silk flowers or dozens of inspiring gifts ready to be transformed with personalisation.

Presents Direct is part of the largest group of independent specialist catalogues in the country but is still family-owned and run. The parent group - Scotts & Co. - now manages customer service and order fulfilment on behalf of eleven other specialist catalogues. The group includes some of Britain's best-known catalogue retailers including Scotts of Stow, The Original Gift Company, The Traditional Garden Supply Company, Bloom, Cucina Direct, Viva Direct and Solutions from Renwoods. Each of these businesses retains its unique character, but with the backing of a group that understands the importance of diversity in catalogue, shop and online retailing.

Whether you're looking for the perfect birthday present or an inspiring Christmas gift, you'll find all you need at Presents Direct. We have hundreds of exciting and unusual products, most of which you won't find in the high street and many of which are totally exclusive to us.

As you would expect from Britain's premier mail order specialist, quality of product and service are our hallmarks. All products are tested for quality and performance before they can appear in our catalogues or our website and we take pride in offering our customers the very best possible service at all times. We are immensely proud of the fact that we have won more industry awards for our catalogues and our websites than any other catalogue group in the UK.

To contact us

Email Address

Should you wish to e-mail us with any questions or queries please contact us at customerservices@presentsdirect.com

It is usual for our help desk to respond to your email queries within 24 hours.

Telephone numbers

Enquiries - 0871 855 0809 - (Calls are charged at 10 pence per minute, plus network extras. Charges from mobiles may vary. Calls may be monitored and recorded for training purposes.)

If you have any questions about your order, please call this number between the hours of 9.00am and 5.30pm Monday to Friday.

Orders - 0844 482 1133 (24/7)

We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website.

Custom and Volume Orders

For custom, volume or corporate orders requiring full customisation with a badge emblem or logo, please call our Custom Gift Services Team on 0871 855 1550 (Calls are charged at 10 pence per minute from a BT landline, calls from other networks and mobiles may be higher)

Or Email: customteam@presentsdirect.com

Please refer to individual products for details on customisation options and multi-buy discounts per item. If you have multiple personalisation requirements we recommend you email us a spreadsheet with as much detail as possible.

Address

If you would like to send us your enquiry by post, please send it to the address below:

Presents Direct, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire, SN25 5AW

Fax Number - 0844 482 1105

Fax enquiries or orders can be sent on the above number. If it is an order you wish to place please include your credit card details. Please also include your telephone number in case of any transmission or legibility problems.